Enterprise Mobility Management
MSC Mobility's approach to management captures the strategic goals of your organisation and implements a proven solution of systems, skills and processes that creates visibility and predictability to your wireless environment while providing service levels to ensure consistent performance from our team of experts. We offer service packages that can be implemented in their entirety or one at a time. The mobile data industry is on a growth curve that creates the opportunity for chaos, especially as organisations work to understand their various options.
Most organisations have their mobile end users calling into their traditional IT Help Desk with an escalation to one individual that acts in an escalated fashion. These situations do not provide for scale, service level attainment, extended hour coverage, or the building of domain expertise, particularly in an area that is moving so fast. Our Service Desk acts as your mobile technical help desk and provides end-user technical support to allow your team to focus on their core responsibilities and leave the headaches to us. Our mobile certified analysts are experts in mobile device management trouble shooting for BlackBerry, iPhones, Android and Windows Mobile. We are available 24x7 to provide your mobile users with technical support, fulfil service requests manage your entire enterprise mobility system.
Enterprise Mobility Managed Service
MSC’s Enterprise Mobility Managed services help reduce the costs and distractions of using in-house resources to manage and support your Smartphone and Tablet fleet. Our end-to-end solution takes account of your wider wireless strategies, solution implementation, fleet management, user support, mobile application support, platform management, maintenance, and account management.
You’ll gain access to resources which can deliver you a complete, best-in-class Enterprise Mobility Managed Service. We are able to put substantial experience, skills, processes and systems behind our management of your Enterprise Mobility platform.
Our Managed Service provides:
- Direct End user support (Level 1)
- Platform and end-user escalated support (Level 2 and Level 3)
- Priority vendor escalated support (Level 4)
- 24 x 7 x 365 Platform management, monitoring and maintenance
- Platform service pack and upgrade services
- End-user service requests - Move, Add, Changes & Deletes (MACD)
- Device activation, device configuration
- Management IT Policies
- Smartphone and Tablet device and asset management
- Mobile strategy and new initiatives
- Enterprise Service Level Agreement
Managed Service options
MSC Mobility offers three levels of Enterprise Mobility Managed Services to better meet your business needs:
Base - Escalated platform technical support
Premium - End-user service desk and platform management
Premium Plus - Full managed service including fleet logistics, swap pool and asset management.